Return Policy for La Casa Decore

At La Casa Decore, we strive to ensure you are satisfied with your purchase. If you are not completely happy with an item, our Return Policy outlines how you can return or exchange your purchase.

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1. Eligibility for Returns

1. Timeframe for Returns:

• Items must be returned within 14 days of delivery.

2. Condition of Items:

• Items must be unused, unwashed, and in their original packaging with all tags and labels intact.
• Items damaged due to misuse or neglect are not eligible for return.

3. Exceptions:

• Non-returnable items: Custom or personalized products, gift cards, and sale/clearance items are final sale and cannot be returned.

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2. How to Initiate a Return

To start a return, please follow these steps:

Step 1: Contact us at info@lacasadecore.com with your order number and reason for the return.
Step 2: Once approved, you’ll receive a Return Authorization (RA) number and instructions for sending the item back.
Step 3: Ship the item to the address provided. We recommend using a trackable shipping method to ensure we receive your return.

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3. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival.
• In cases of damaged or defective items, we will provide a prepaid return label.

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4. Refund Process

4.1. Method of Refund:

• Refunds will be issued to your original payment method.
• Shipping fees (if applicable) are non-refundable unless the return is due to our error.

4.2. Processing Time:

• Once we receive and inspect your return, refunds will be processed within 7 business days. You will receive an email confirmation once the refund has been initiated.

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5. Exchanges

• Exchanges are subject to item availability.
• To exchange an item, follow the same steps outlined in How to Initiate a Return, and specify the replacement item.
• If the desired item is out of stock, you may choose a refund or store credit.

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6. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us at info@lacasadecore.com within 7 days of receiving the item.
• Include photos of the damage, your order number, and a brief description of the issue.
• We will arrange for a replacement, refund, or repair at no additional cost.

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7. Store Credit

If you prefer, we can issue a store credit instead of a refund. Store credits do not expire and can be used for any future purchase on our website.

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8. Gifts

If the item was marked as a gift during purchase and shipped directly to you:

• You will receive a gift credit for the value of your return.
• A gift certificate will be emailed to you once the return is processed.

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9. International Returns

• At this time, La Casa Decore does not accept international returns.

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10. Contact Us

If you have any questions or need assistance with your return, please contact us:

Email: info@lacasadecore.com
Phone: (514) 644-6444

We value your satisfaction and will do our best to resolve any concerns. Thank you for shopping with La Casa Decore!

Terms of Use

Welcome to La Casa Decore! These Terms of Use govern your access to and use of our website, products, and services. By using our website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

1. Acceptance of Terms

By accessing or using the website (the “Site”), you agree to these Terms of Use, along with our Privacy Policy, which together constitute the agreement between you and La Casa Decore.

2. Eligibility

To use our Site, you must be at least 18 years old or have the legal consent of a parent or guardian. By using the Site, you confirm that you meet this requirement.

3. Changes to Terms

La Casa Decore reserves the right to modify or update these Terms of Use at any time. Changes will be effective upon posting to this page, and continued use of the Site constitutes acceptance of the updated Terms.

4. Use of the Site

You agree to use the Site for lawful purposes only. You agree not to:

• Violate any applicable local, state, or federal laws.
• Use the Site to distribute spam, malware, or harmful content.
• Attempt to interfere with the security or functionality of the Site.
• Copy, reproduce, or redistribute any content from the Site without prior written permission.

5. Intellectual Property

All content on the Site, including but not limited to text, images, graphics, logos, and design, is the property of La Casa Decore and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use is strictly prohibited.

6. Product Availability and Pricing

All products listed on the Site are subject to availability. We reserve the right to:

• Discontinue any product at any time without notice.
• Correct pricing errors or inaccuracies and cancel orders affected by such errors.

Prices are subject to change without prior notice.

7. Orders and Payment

By placing an order, you agree to:

• Provide accurate and complete information.
• Ensure timely payment for all purchases.

We reserve the right to cancel orders that appear fraudulent or violate these Terms. Payments are processed securely, and we do not store your payment information.

8. Shipping and Delivery

Shipping times and costs are estimated at checkout. Delays may occur due to circumstances beyond our control, such as weather or carrier issues. We are not liable for such delays.

For detailed information, please refer to our Shipping Policy.

9. Returns and Refunds

Returns are subject to the terms outlined in our Return Policy. We reserve the right to refuse returns or refunds that do not comply with our policy.

10. Third-Party Links

Our Site may include links to third-party websites for your convenience. We do not endorse or control these websites and are not responsible for their content or policies. Use them at your own risk.

11. User-Generated Content

If you submit content (e.g., reviews, comments) to the Site, you grant La Casa Decore a non-exclusive, royalty-free, perpetual license to use, modify, and display your content. You warrant that your submissions are original and do not infringe on the rights of others.

12. Limitation of Liability

To the fullest extent permitted by law, La Casa Decore shall not be liable for:

• Any indirect, incidental, or consequential damages arising from your use of the Site or products.
• Losses resulting from unauthorized access to your data or the Site.

Our total liability to you, for any reason, is limited to the amount you paid for the products or services in question.

13. Disclaimers

The Site and its content are provided “as is” without warranties of any kind, either express or implied. We do not guarantee that the Site will be error-free, secure, or uninterrupted.

14. Indemnification

You agree to indemnify and hold La Casa Decore harmless from any claims, damages, or expenses arising from your use of the Site or breach of these Terms.

15. Termination

We reserve the right to terminate or suspend your access to the Site at any time, without notice, for conduct that violates these Terms or is harmful to La Casa Decore or other users.

16. Governing Law

These Terms are governed by the laws of Quebec, Canada. Any disputes shall be resolved in the courts of Quebec, Canada.

17. Entire Agreement

These Terms of Use, along with our Privacy Policy and any additional terms related to specific products or services, constitute the entire agreement between you and La Casa Decore.

18. Contact Us

For questions or concerns regarding these Terms, please contact us:

Email: info@lacasadecore.com
Phone: (514) 644-6444

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Thank you for choosing La Casa Decore! We look forward to serving you and enhancing your home with our beautiful decor.