Returns & Replacements

Last updated: October 11, 2026

Bedding returns and hygiene

For hygiene reasons, La Casa Decore does not accept change-of-mind returns of bedding that has been used, washed or soiled, including bed covers, duvets, sheets, pillows and pillow covers. This restriction does not apply to valid claims for damage, defects, incorrect goods or other rights provided by law. Contact us before returning any item; requests outside the process below require our written authorization.

Products damaged or defective on arrival

Please inspect your order when it arrives and contact us promptly through our contact page. Provide your order number, the item name, a description of the problem and clear photographs showing the condition of the item when received, the outer packaging, the shipping label and any damage. Keep the item and packaging while we review the claim. If photographs are unavailable, contact us so we can discuss other reasonable evidence.

Return authorization

Do not send an item back before contacting us. We will review the information and provide return instructions and an authorized return address. Please return the item with its supplied parts and accessories where available, and protect it against further damage in transit. Do not continue using, washing or altering a product after discovering the problem, except as reasonably necessary to identify it.

Replacement after receipt

For an approved arrival-damage or defect claim, our standard process is to receive and inspect the returned item, then arrange a replacement after confirming the issue. If a replacement is unavailable, or applicable law requires another remedy, we will discuss the appropriate repair, replacement or refund with you. This process does not make a statutory remedy conditional on our discretionary approval or postpone a legally required refund.

Return costs

For a confirmed defect, arrival damage or an incorrect item sent by us, we will provide an appropriate return arrangement or cover reasonable return costs required by applicable law. We do not charge a restocking fee for these valid claims. Contact us before paying for return shipping so we can agree on the appropriate method.

What this process does not cover

Damage caused after delivery by misuse, accidental damage, unauthorized alterations or failure to follow supplied care instructions is not treated as arrival damage. Normal wear is not, by itself, evidence of a defect. We may reasonably inspect the item and request supporting information to assess the cause of a problem.

Your legal rights

This policy is in addition to, and does not limit, applicable consumer protection laws, legal warranties, cancellation rights or remedies. A defect discovered after use or after delivery may still be covered by a legal warranty. Where the law gives you a right to a repair, replacement or refund, that right takes precedence over any inconsistent wording in this policy. For questions or a claim, contact La Casa Decore.

Contact La Casa Decore

Email: info@lacasadecore.com
Message us on WhatsApp
Business office: 3114 rue Glenn, Laval, QC H7P 1S8, Canada.
Main storage and distribution centre: 642 chemin de la Rivière Nord, Saint-Eustache, QC J7R0J8, Canada.